ack, ack: 2008-06-07 orange

So I actually spoke with a rep at orange.nl today. His suggestion to do a hard reset of the livebox seemed, well, odd but workable. Perhaps, he suggests, the livebox is too close to the phone box in the front of the house. What? Is this piece of (apparatus) so poorly made that it has to be positioned just so to work properly? Yes, hes suggests. Ok:

Press the RST button until the lights come back on.
Hold it down while pulling the power.
Wait 20 seconds and then plug it back in.
When the lights come back on again release the RST button.
Wait 10 minutes.

Ok. Did all this and, yes teh connection came back up (telephone and internet). Nice and fast. Not 20Mbps, but near 6. Best so far.

The result of all this? Two hours later, I’m having the same problem. Exactly the same.

Best of all was that today the ‘Customer Survey’ people called to see how it’s all going with my new orange.nl setup. During our 5 minute conversation we were cut off three times making this nearer 14 minutes of survey.

Here are the latest results:

« SpeedGuide.net Speed Test Results »
71 kbps down (~0.07 Mbps, 9 KB/s)↓ 
103 kbps up (~0.1 Mbps, 13 KB/s)↑ 
100 KB downloaded in 11.526 seconds 
100 KB uploaded in 7.966 seconds 
Tested on: 2008.06.06 19:01 EDT 
Tested from: kneus.nl 
Test Link: http://www.speedguide.net/speedtest/results.php?test=N8A14MEVT1BU 
Latency: 1567ms
Provider: adsl.wanadoo.nl
Location: Groningen, NL

orange service slow